Reporting Concerns

If you are concerned about a child's welfare or worried they are being abused, Any parents, professionals or members of the public can contact the  Solihull Multi-Agency Safeguarding Hub:

Telephone Number: 0121 788 4300
Monday to Thursday 8:45am - 5:20pm, Friday 8:45am - 4.30pm (excluding bank holidays).

Your call will be answered by the Integrated Front Door Business Support Team.

A new line has been set up for Parents and Professionals where children are open to the Safeguarding and Support Team, Children with Disabilities Team and Families Together Team. The new number is 0121 788 4210, calls will be answered by the Safeguarding Business Support Team.

Outside these hours,  if you need to report concerns out of office hours then please contact the Emergency Duty Service/Team on 0121 605 6060 (Evenings, weekends or bank holidays).

The Multi Agency Referral can also be used to share information with  Solihull MASH. More information on how to make a referral can be found in the found in the Referrals Procedure.

If you are unsure the West Midlands Regional Safeguarding Procedures Manual will be able to help guide you or the Solihull Threshold Guidance which tells you which types of services a family may need to get support.

If you think a child is in immediate danger, call the emergency services on 999.

Alternatively, you can call ChildLine for advice on 0800 1111 or email them by visiting www.childline.org.uk

To report concerns or allegations against people who work or volunteer with children please contact the Solihull’s Local Authority Designated Officer on 07795128638:

LADO referrals: should be made via
Telephone: 07795128638
Email:  lado@solihull.gov.uk (please put ‘LADO referral’ in subject line)

Position of Trust Referral Form

The LADO service is based at:

Child Protection and Review Unit
Bluebell Centre
Chelmsley Wood
B37 5TN